In the July compact car complaint index released by AutoGate, the Pentium B30EV ranked fourth with a complaint index of 109.8. Based on the complaint ranking rules of Auto Gate, most of the top 10 models that can be listed are hot selling models. However, the previously unknown Pentium B30EV actually ranks among the top, which must have "outstanding advantages.".
According to the detailed complaint content of the Pentium B30EV, the complaint index for power lithium battery failures has reached 46.95, accounting for nearly 50% of the total complaint index. It is understood that the specific problem is that the slow charging function of the Pentium B30EV cannot be used, and the vehicle can only be charged through fast charging. This problem only occurs in 2019 models.
It is worth mentioning that most car owners promptly contact after-sales and manufacturer for maintenance after discovering the problem, but the way they handle the problem is unacceptable to car owners.
Some car owners said that they went to the after-sales service several times and didn't solve the above problems, and said that at first, the maintenance personnel said it was a problem with the slow charger, later it was a problem with the controller, and finally it was a problem with the slow charger. Despite repeated repairs, they didn't replace parts, and the problem of the slow charger's inability to use was still unresolved. By the end of March this year, the after-sales service directly refused to address this issue. The owner's vehicle has been unable to be used, causing great distress.
After complaints from car owners, manufacturers contacted them, but it seems that they did not come to solve the problem. Instead, they "kicked the ball" each other, and ultimately failed to solve the problem.
The car owner said that the Pentium manufacturer said that the warranty of the Pentium B30EV had nothing to do with them. The model was jointly developed with Jiangsu Ante Zhihang, and the final sales and after-sales services were the responsibility of Jiangsu Ante Zhihang. The car owner was asked to go to Jiangsu Ante Zhihang. However, Jiangsu Ante Zhixing said that the manufacturer of the car is FAW Pentium, and the vehicle warranty issue needs to be addressed by FAW Pentium. They are only responsible for sales, and the vehicle quality issue needs to be addressed by the Pentium manufacturer. "They also said that there was a matter between them and FAW that had not been resolved. FAW did not provide parts, and they did not have parts to replace for the car owner.".
The car owner was very angry about this and said, "Why should the car owner pay for the problem between the manufacturer and the partner?"? Can no one handle the vehicle issue?
Many netizens said, "Do you dare to buy this Mercedes Benz car?" A car owner replied, "I thought it was a big factory owned by FAW Pentium, not a small factory. Who knew it was trapped?" Another car owner shouted, "I regret buying a Mercedes Benz in this lifetime!" with a strong sense of regret.
What makes the Pentium B30EV face such a dilemma? Then we have to talk about Jiangsu Ante Zhixing.
It is understood that the Pentium B30EV is a commercial new energy vehicle for the travel market created by FAW Pentium in conjunction with Jiangsu Ante Zhixing in 2019. Jiangsu Ante Zhixing is a new energy vehicle sales limited company established in 2018. The company's business scope includes: new energy vehicle sales and after-sales services; Motor vehicle maintenance; Automobile parts sales; Car decoration, car rental services; Corporate marketing planning; Design, production, agency, and publication of various domestic advertisements; Research and development of computer network technology, etc.
It is hard to imagine that FAW would even collaborate with an unknown new energy vehicle company to create a brand new model. Moreover, Jiangsu Ante Zhixing was just established in 2018 and cooperated with FAW to build cars in 2019. What makes a newly established company selected by FAW? It's really intriguing.
The Pentium B30EV, built for commercial purposes, has achieved sales of 8735 units since mass production in June 2019, only by the end of 2019. Since February last year, its sales have been difficult to break the 1000 mark. Last September, only one unit was sold, and this June, only 54 units were sold.
From the sales volume, we can see that the Pentium B30EV has been abandoned by the commercial vehicle market since the beginning of 2020. I don't know whether the charging problem exposed this time is one of the reasons.
Not only is it limited to the Pentium B30EV, but the overall sales volume of FAW Pentium also seems to be not optimistic. In the first half of this year, FAW Pentium sold only 32506 vehicles, with an average monthly sales of less than 6000 units. This sales volume is not even comparable to the monthly sales volume of best-selling SUVs under first-tier independent brands, and it is also a significant presence among second-tier brands. The market competitiveness of FAW Pentium is only weak, as can be seen.
I guess it's also true that even building a new energy compact car requires seeking cooperation from an unknown company, which has already explained the problem.
Write at the end:
Now, Benteng B30EV has been complained by car owners. Why should FAW Benteng not listen to the world and continue to study the anime projection of "people's beautiful voice is sweet"? Although supported by the big tree of FAW, there is no shortage of brands in China. The eyes of consumers are bright and their reputation is declining, but they are blind. FAW may not be able to save Pentium.
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